At AMOUR, we ensure quality in every order. If a genuine issue arises, we provide fair and timely solutions as outlined below.
✅ Eligible for Free Return / Replacement
Free return or replacement is applicable if:
- You received an incorrect product.
- There is a clear mismatch with the product description or images.
- The item is damaged or defective upon delivery.
📦 Damaged or Defective Items
- Replacement will be provided at no extra cost.
- Clear photos must be shared within 24 hours of delivery.
- Instant exchange may be arranged if identified during delivery (subject to stock availability)
⏰ Return Request Timeline
- Requests must be made within 24 hours of delivery.
- Requests after this period may not be accepted.
🚚 Return Shipping
- AMOUR covers return shipping for eligible cases.
- For change-of-mind returns, all shipping costs are borne by the customer.
🔄 Pickup Service
- Pickup may be arranged via our delivery partners.
- Subject to location and service availability.
💳 Refund Policy (Including COD)
- COD refunds are processed via mobile banking or bank transfer.
- Approved refunds are completed within 1 working day after verification.
❌ Non-Returnable Items
- Customized or personalized products.
- Used, altered, or post-delivery damaged items.
📌 Final Decision
AMOUR reserves the right to inspect products and make the final decision on all returns, replacements, or refunds.
